If the Carrier is able to verify the package was lost or delivered incorrectly, contact us within 7 business days from when the Tracking Number claims the package was “Delivered” with your Case Number at The Sherpa Pullover Co. If the tracking number states "Delivered" but you have not received your package, contact your local Post Office or carrier and provide them w/ the tracking number. If you wish for a package to be shipped signature required, please let us know either prior to placing the order or immediately after. is not responsible for items stolen from a customer's property after it has been delivered to the address provided. If you have questions regarding your tracking, or your tracking has not updated within 2 weeks from the last scanned date, please contact us at MAIL: If you do not see it, please check spam or junk folder. This email will include a mail issued tracking number. UPS will NOT ship to a P.O BOX.Īfter an order ships, an automated Shipping Confirmation Email will be sent to the email address provided in the order. For Saturday delivery, please contact customer service before placing your order. All orders placed after 4PM on a Friday, will ship the following business day. All orders must be placed before 4PM on a weekday for same day processing.
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